Mission statement

When it comes to keeping an organization’s PC networks up to date, the majority of IT managers are faced with a common set of challenges. Among these are keeping up with the constantly changing needs of end users, timely deployment of hardware and software to meet these requirements, maintaining security and managing the budget and resources necessary to keep the system operating seamlessly.

Providing the right hardware and software for the many different types of users and functions within an organization requires the ability to initially provision and keep users current as their needs evolve without hampering their ability to perform their required duties. This necessitates a process, enabled by workflow, which is in concert with not just the changes needed by end users but their schedules as well. This workflow must provide the communications and control needed to understand the individual needs of each user/function/department and implement changes (from a single upgrade or patch to an entire migration) on a continuous basis in accord with end users schedules.

Finding the right point between locking down the infrastructure, thereby creating an unworkable end user environment, and simply leaving users to their own devices, an approach not advocated by anyone, is the key to unlocking the challenges of PC management. When viewed in its entirety the solution becomes one of a PC management process using best practices, related software to perform all required tasks and a work flow system to tie it all together. Such a solution provides the high level of productivity demanded to execute all required tasks on time to meet all organizational needs, i.e. operations, end users, asset management, financial reporting, etc. with an affordable investment in qualified IT staff.