Introducing SysDesk

SysDesk is this solution; an integrated suite of products, which addresses the entire challenge of establishing, managing and upgrading PC infrastructures. Consisting of fourteen (14) different modules, SysDesk was architected and designed for the sole purpose of providing a holistic solution to the problem of managing PC networks. Each integrated module, used independently performs a required function(s). Modules can be grouped into logical business problem solution sets to focus on selected operational or PC management needs. And when used in together as a suite, organizations now have a single complete answer to their PC management needs in one solution.

Key features

SysDesk combines an ITIL based workflow methodology for PC management with an integrated suite of products at low cost. This affords IT executives and managers a unique opportunity to take control of PC management, address long standing issues, improve end user satisfaction and put their enterprises in a position to be more competitive no matter what the mission.

Availability

SysDesk is offered as an in house solution or as a service.

In house: Used in house it provides PC administrators with a single integrated set of tools to once and for all become the responsive proactive service team they wish to be; to proactively lead their end users in leveraging advances in PC technology in support of the business vs. the reactive approach all too often the norm today, to realize significant increases in productivity as the tasks associated with integrating disparate products are eliminated and scheduling and communications are flawlessly handled by the system.
As a service (SaaS): All the capabilities and benefits of the in house solution are also available as a service. SaaS customers initially access some or all of the SysDesk modules according to their needs via the Internet using a standard browser to download the SysDesk plug-in. Once downloaded the SysDesk application plug-in automatically and seamlessly manages the service delivery between the SiNETiS service center and the SaaS customer. Organizations selecting the SaaS option pay a monthly fee based on the number of PCs in their network with every module available. This has the additional advantage of conserving capital. Additional modules may be added or discontinued as required.

PC infrastructure management and monitoring

SysDesk provides a comprehensive set of management functions to assist Systems administrators every day. A variety of modules are available for this purpose including SysCopy, SysLicense, SysWarning and SysAsset.

Data backup and recovery is provided via the SysCopy module. It can be invoked at the beginning or end of a session and provides three ways to back up files to enable PC migration and management solutions

Full license management and compliance reporting for all license types is offered by SysLicense.

SysWarning is a security module that monitors both servers and PCs. It can watch a number of dynamic variables, such as available disk space, or an event log and send alerts to the console or via email.

SysAsset is an asset lifecycle management module to aid in dealing with initial provisioning and ongoing management of PC assets including hardware devices, license agreements and supplies within an enterprise. It creates a repository of asset information for use by PC administrators, purchasing, finance and end users to get up to date information on asset status or for reporting and planning needs. For example, verifying receipt of a PC, determining PC or other asset assignments, etc. SysAsset can also be customized to integrate with purchasing and financial applications.

Modules overview

SysDesk

Provides automatic PC upgrade and version management and includes ITIL based work flow capability for users’ meeting management, functional schedules, and operational schedules. It facilitates the replacement of PCs and complies with ITIL Release Management process.

Key features include:

Application multi-site, multi-schedules, multi-users, multi-technicians
Management of PC users’ activities
Appointment scheduler for each user as planned by the technicians
Receipt of changes by the user
Status with follow up screens
Management of authorized software, and the management of their installation
Installation statistics on the machines

SysInvent

Provides a complete inventory of the entire site for Windows 95, 98, Me, NT4, 2000, XP, and Vista. The following information is gathered for each PC:

Operating systems, disk space, networks, printers, peripherals, registers
Software installed on the PC, versions, paths
WMI (Windows Management Interface) on XP 2000. WMI gives precise information about the PC’s internal configuration (memory slots, BIOS, ports of communications, etc.)

SysAudit

Software that tracks the usage of the software being used by individual users; tracks and reports the date and the duration of use for each user. A consolidation of the individual audits provides and records information about the most frequently used software.

SysInstall

Is a program that provides automatic installation of operating systems and application programs on machines running Windows, Windows Vista, Windows XP, Windows 2000 and Windows Server 2003. The Master Installation Module can also install programs on PCs that have not been loaded before, i.e., a bare metal or factory installed PC. SysInstall works with any model, make or configuration and also provides disk imaging

SysPackage

Provides for the configuration and customization of applications to be deployed (both local and remote deployment). It creates automatic installation scripts at a detail level relieving administrators of many time consuming tasks. Output in Microsoft .msi format is fully supported. This module works with the SysInstall module.

SysConsole

Designed to provide remote deployment of software, SysConsole uses WOL (Wake on LAN). A standard domain or Active Directory is used to store and manage the target list of computers for remote deployment.

SysPatch

A solution that addresses the need to regularly and automatically install patches from a source of approved patches. In addition to information about the source this product provides both pre and post requisites, a tremendous time saver for PC administrators.

SysRemote

Is a remote control solution; providing for operation of PC(s) from a remote location by an authorized PC administrator. It performs its functions automatically and does not require the installation of a permanent agent on the remote PC; it installs and uninstalls through remote operation.

SysCopy

A module that provides for the backup capabilities and functions required to support PC management. Oriented for PCs rather than servers, SysCopy is designed for use by end users as well as PC administrators. This ease of use capability can increase data security by making backup procedures simpler. It also saves a lot of time during migrations and makes them less disruptive. This module can be installed upon opening or closing a session. SysCopy supports three types of backup; Synchronous mode provides bi-directional updates, in Mirror mode identical backup including deleted files, is provided and with Copy mode only updated and newly created files are copied.

SysWarning

A security module designed to watch the status of the servers and PCs, i.e. event log and services. It identifies the presence of the selected servers, watches the capacity of disk space, watches any remote operation (standard or specific), posts errors in the log, and checks print jobs alerting when there’s a print threshold. This Module sends alerts to a console and by email if requested.

SysAsset

Is an asset management module which provides a data base of PC, license and other asset information to support multiple requirements and functions within an organization.

SysLicense

A module to provide license management with a "native" graphic web interface supporting multiple sites. It encompasses the following features:

Listing of the site licenses (classic, multiple, in token, etc. – expired - settled/non settled)
Management of version levels and valid software licenses (edition, name of the publisher, name of the software, the version, etc.)
Location of the licenses and their support material

SysQuery

Offers the ability to request specific fields from databases and to format and report the results. All modules benefit from this capability.